Time in Transit
It may take up to two business days for your order to be processed in-house before it ships. Please note we ship orders out on business days only.
*Please note: Once the order ships the shipping fees are non-refundable.*
If the package is refused by recipient there will be a $6.00 restocking fee subtracted from the refund amount.
At Carolina Parakeet, Inc. customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling 864-261-0704 or at [email protected]
If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.
If you have changed your mind about an item that you received and would like to return it for credit, you may do so within 30 days of receiving your order. Please package it well and include a copy of your packing slip or at least your order number. We will credit your original method of payment.
If you received your item as a gift, we would be happy to create an account for you and give you a credit to use toward a future order.
If you are returning a non-food item, it should be unused and in original packaging to be eligible for a full refund.