Shipping & returns

 

Shipping

Time in Transit
You should receive your order within 5 to 10 business days. We ship out packages as fast as possible, once your order is placed you may not be able to cancel or change the order.

It may take up to two business days for your order to be processed in-house before it ships. Please note we ship orders out on business days only.

*Please note: Once the order ships the shipping fees are non-refundable.*

Undeliverable Packages 
If your package is returned to our company because the address was entered incorrectly or the package was unclaimed, we will gladly reship the package.
There will be a $5.50 reshipment fee.

If the package is refused by recipient there will be a $6.00 restocking fee subtracted from the refund amount.

 

Returns

At Carolina Parakeet, Inc. customer satisfaction is our top priority. Please contact us with any questions or problems. You can reach us by calling 864-261-0704 or at teabird@carolinaparakeet.com

If you received an incorrect or damaged item, please call us or email us immediately so that we can correct the problem.

If you have changed your mind about an item that you received and would like to return it for credit, you may do so within 30 days of receiving your order. Please package it well and include a copy of your packing slip or at least your order number. We will credit your original method of payment.

If you received your item as a gift, we would be happy to create an account for you and give you a credit to use toward a future order.

If you are returning a non-food item, it should be unused and in original packaging to be eligible for a full refund.

Wholesale Returns
If you are a wholesale customer please call 864-261-0704 for all questions regarding returns.